Privacy Policy
Who we are
ALT Construct LTD provides bathroom refurbishment and installation services in London. Lucian Tuculescu is Director and the main point of contact for customer enquiries.
Email: office@altconstruct.co.uk
Telephone: 07455 201453
Information we may collect
When you contact us or ask us to quote for work, we may receive information such as your name, email address, telephone number, postcode, project or property address, photographs you choose to send, project requirements, correspondence, quotation details, invoice information and payment records.
Our website enquiry process may open a draft in your own email application. Where this happens, the information is not sent to ALT Construct LTD until you choose to send that email.
How we use your information
We use personal information to respond to enquiries, discuss and assess proposed work, prepare quotations, plan and carry out projects, communicate during a project, issue invoices, record payments, keep appropriate business and accounting records, deal with queries or disputes, and meet legal or regulatory obligations.
Our lawful bases
Depending on the situation, we may process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate business interest in managing enquiries, projects, customer relationships and our business records.
Who we may share information with
We do not sell personal information. Where reasonably necessary, information may be shared with professional advisers, accountants, payment or banking providers, IT and hosting providers, or trades and suppliers involved in delivering an agreed project. We may also disclose information where required by law.
How long we keep information
We keep information only for as long as reasonably necessary for the purpose for which it was collected and for any legal, accounting or dispute-resolution requirements. Enquiry information that does not lead to a project is normally reviewed and deleted when it is no longer useful. Project, invoice and payment records may be retained for longer, including where required for accounting, tax or legal purposes.
Photographs of completed work
ALT Construct LTD may photograph completed work for project records and portfolio purposes. We aim to avoid publishing personal information in project photographs. Where a photograph could identify a customer or reveal personal information, we will consider the appropriate permission or other lawful basis before publication.
Website, hosting and cookies
The website may use technologies that are necessary for security, delivery and basic operation of the site. ALT Construct LTD does not intentionally use advertising cookies on this website. If non-essential analytics, advertising or similar tracking technologies are introduced, we will update this notice and, where required, ask for consent before they are used.
The website and related business systems may rely on third-party hosting, storage or software providers. Those providers may process limited technical information required to deliver their services.
Your data protection rights
Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights to ask for access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability, or to object to certain processing.
If we rely on consent for a particular use of your information, you may withdraw that consent at any time.
To make a request, contact office@altconstruct.co.uk.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.
You also have the right to complain to the UK Information Commissioner's Office (ICO). Information about making a complaint is available from the ICO at ico.org.uk.
Changes to this policy
We may update this Privacy Policy when our website, services or data-handling practices change. The latest version will be published on this page.